GENERAL CONDITIONS OF SALE
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Rental accommodation or pitch.
ACCOMMODATION: Tent, caravan, mobile home, and lightweight recreational accommodation.
ARTICLE ONE – SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to all accommodation or pitch rentals at the Les Saules de Cormery campsite operated by Mr. Romane Jourdan (the “Service Provider”) to non-professional customers (“Customers or the Customer”) via its website www.campingcormery.com.
The main features of the Services are presented on the website www.campingcormery.com.
The Customer is required to read them before placing an order. The selection and purchase of a Service is the sole responsibility of the Customer.
The Service Provider’s contact details are as follows:
Camping Les Saules, 35 Rue Rabelais, 37320 Cormery, France
Phone 06.44.30.79.61
These terms and conditions apply to the exclusion of all other terms and conditions, including those applicable to other sales channels for the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and shall prevail, where applicable, over any other version or any other contractual document.
Unless proven otherwise, the data recorded in the service provider’s computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right, at any time, to access, rectify, and object to all of their personal data by writing, by mail and providing proof of identity, to:
Camping Les Saules, 35 Rue Rabelais, 37320 Cormery, France.
Phone 06.44.30.79.61
The Customer declares that they have read and accepted these General Terms and Conditions of Sale by checking the box provided for this purpose before completing the online ordering process, as well as the general terms and conditions of use of the website www.campingcormery.com.
These General Terms and Conditions of Sale may be subject to subsequent amendments. The version applicable to the Customer’s purchase is the one in effect on the website on the date the Order is placed.
ARTICLE 2 – RESERVATIONS
The Customer selects the services they wish to order on the website, according to the following terms:
The reservation is confirmed upon receipt of payment of the 30% deposit.
It is the Customer’s responsibility to verify the accuracy of the Order and to immediately report any errors. The Order will only be considered final after the Service Provider sends the Customer confirmation of acceptance of the Order by email.
Any Order placed on the website www.campingcormery.com constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
All Orders are personal and may not be transferred under any circumstances.
ARTICLE 3 – PRICES
The Services offered by the Service Provider are provided at the prices in effect on the website www.campingcormery.com, at the time the order is placed by the Service Provider. Prices are expressed in euros, excluding and including VAT.
The prices take into account any discounts that may be granted by the Service Provider on the website www.campingcormery.com.
These prices are fixed and not subject to revision during their validity period, as indicated on the website www.campingcormery.com. The Service Provider reserves the right to modify the prices at any time outside this validity period.
For reservations made more than 30 days before arrival, the payment requested from the customer will be 30% of the total cost of the stay, and for reservations made less than 30 days before arrival, the payment requested will be 100% of the total cost of the stay.
An invoice is issued by the Service Provider and provided to the Customer upon delivery of the ordered Services.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality/community of municipalities, is not included in the rates. It amounts to €0.22 per person over 18 years old, per day. It must be paid at the time of booking.
ARTICLE 4 – PAYMENT TERMS
4.1. DEPOSIT
A deposit corresponding to 30% of the total price of the Services ordered is required when the Client places the order. It must be paid upon receipt of the rental agreement and attached to the returned copy. It will be deducted from the rental fee but will not be refunded by the Service Provider in the event of cancellation less than 30 days before the scheduled arrival date (except in cases of force majeure and exceptional exceptions provided for in paragraphs 6.3.2 and 6.3.3).
The balance of the stay must be paid in full 30 days before the arrival date (otherwise the rental will be canceled).
4.2. PAYMENTS
Payments made by the Client will only be considered final after actual collection of the amounts due by the Service Provider.
In the event of late payment and payment of the amounts due by the Client beyond the deadline set above, and after the payment date indicated on the invoice sent to the Client, late payment penalties calculated at the rate of 10% of the total amount including tax for the provision of the Services will be automatically and automatically accrued to the Service Provider, without any formality or prior formal notice.
Late payment will result in the full amounts owed by the Client becoming immediately payable, without prejudice to any other action that the Service Provider may be entitled to take against the Client in this regard.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
Furthermore, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations.
4.4. PAYMENT METHODS
No additional fees beyond the costs incurred by the Service Provider for the use of a payment method may be charged to the Client.
ARTICLE 5 – PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 5:00 p.m. on the day of arrival and must be vacated by 10:00 a.m. on the day of departure.
The pitch may be occupied from 3:00 p.m. on the day of arrival and must be vacated by 12:00 a.m. on the day of departure.
The accommodations and pitches are intended for a specific number of occupants and may under no circumstances be occupied by a larger number of people.
The accommodations and pitches must be returned in the same state of cleanliness as upon delivery.
Failing this, the tenant will be required to pay a flat-rate cleaning fee of €30. Any damage to the accommodation or its accessories will result in immediate repairs at the tenant’s expense. The inventory at the end of the rental period must be exactly the same as the inventory at the beginning of the rental period.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €100 is required from the tenant on the day the keys are handed over and is returned to the tenant on the day the rental ends, less any repair costs.
This deposit does not constitute a limit on liability.
ARTICLE 6 – DELAY, INTERRUPTION, OR CANCELLATION OF STAY BY THE CLIENT
No discount will be granted in the event of late arrival, early departure, or a change in the number of people (whether for all or part of the planned stay).
6.1. MODIFICATION
In the event of a change in the dates or number of people, the Provider will endeavor to accept date change requests whenever possible, subject to availability, and at no additional cost.
Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Early departure will not give rise to any refund from the Provider.
6.3. CANCELLATION
6.3.1 In the event of cancellation of the Reservation by the Customer after its acceptance by the Service Provider less than 30 days before the scheduled date of the reserved Rental, for any reason other than force majeure, the deposit paid at the time of the Reservation, as defined in Article 4 – PAYMENT TERMS of these General Terms and Conditions of Sale, will automatically be retained by the Service Provider as a termination fee and will not give rise to any refund.
In all cases of cancellation, the processing and management fees (Article 3) will remain the property of the Service Provider.
6.3.2 By way of derogation from paragraph 6.3.1, in the event that the cancellation of the stay is justified by the fact that one of the participants is directly or indirectly affected by COVID-19 (infection or contact case), and this situation would jeopardize their participation in the stay, the cancellation will be made without termination fees. The processing and management fees (Article 3) will nevertheless remain the responsibility of the Service Provider.
The Client must provide proof of the event giving rise to the right to cancel without compensation.
6.3.3 By way of exception to paragraph 6.3.1, in the event that the Client is forced to cancel their stay entirely due to government measures preventing participants from traveling (local lockdown, travel ban), even though the campsite is able to fulfill its obligation and accommodate them, the Service Provider will issue a credit note corresponding to the amounts paid by the Client, less the processing and management fees (Article 3), which will remain the property of the Service Provider.
This credit note, which is non-refundable and non-transferable, will be valid for 12 months.
ARTICLE 7 – CUSTOMER LIABILITY
7.1. CIVIL LIABILITY
Customers staying on a pitch or in accommodation must have civil liability insurance. Proof of insurance may be requested from the Customer before the start of the service.
7.2. ANIMALS
Pets are allowed, under the responsibility of their owners.
OPTION: They are accepted subject to the fixed rates available from the Service Provider and payable on site.
OPTION: Category 1 and 2 dogs, as defined in Article L 211-12 of the Rural and Maritime Fishing Code, are prohibited.
7.3. INTERNAL RULES
Internal rules are posted at the entrance to the establishment and at reception. The Customer is required to read and comply with them.
ARTICLE 8 – SERVICE PROVIDER LIABILITY – WARRANTY
The Service Provider warrants the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect arising from a fault in the design or execution of the Services ordered.
To assert their rights, the Client must inform the Service Provider in writing of the existence of defects or lack of conformity within a maximum of 2 days of the provision of the Services.
The Service Provider will refund or rectify, or have rectified (where possible), any Services deemed defective as soon as possible and no later than 2 days following the Service Provider’s discovery of the defect or defect. Reimbursement will be made by crediting the Client’s bank account or by bank check addressed to the Client.
The Provider’s warranty is limited to the reimbursement of Services actually paid for by the Customer, and the Provider shall not be held liable or at fault for any delay or non-performance resulting from the occurrence of a force majeure event generally recognized by French case law.
The Services provided through the Provider’s website www.campingcormery.com comply with the regulations in force in France.
ARTICLE 9 – RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance selling.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, the drafter of this Agreement, implements personal data processing activities based on the following legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
– prospecting
– managing relationships with its clients and prospects,
– organizing, registering, and inviting people to the Service Provider’s events,
– processing, executing, prospecting, producing, managing, and monitoring client requests and files,
– drafting documents on behalf of its clients.
● Compliance with legal and regulatory obligations when implementing processing for the following purposes:
– prevention of money laundering and terrorist financing and combating corruption,
– invoicing,
– accounting.
The Service Provider only retains data for the duration necessary for the operations for which it was collected and in compliance with applicable regulations.
In this regard, customer data is retained for the duration of the contractual relationship plus three years for marketing and prospecting purposes, without prejudice to retention obligations or limitation periods.
For the prevention of money laundering and terrorist financing, data is retained for five years after the end of the relationship with the Service Provider. For accounting purposes, it is retained for ten years from the end of the financial year.
Prospect data is retained for three years if no participation or registration for the Service Provider’s events has taken place.
The data processed is intended for authorized persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, query, limit, transfer, and erase their data.
The individuals concerned by the processing operations also have the right to object at any time, for reasons relating to their particular situation, to the processing of their personal data based on the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific guidelines defining how they intend the above-mentioned rights to be exercised after their death.
By email to the following address: romane.jourdan@outlook.fr
or by post to the following address: Romane Jourdan SAS RJOURDAN Camping Les Saules de Cormery 35 Rue Rabelais 37320 Cormery, accompanied by a copy of a signed identity document.
The individuals concerned have the right to file a complaint with the CNIL.
ARTICLE 11 – INTELLECTUAL PROPERTY
The content of the website www.campingcormery.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
Furthermore, the Service Provider remains the owner of all intellectual property rights to the photographs, presentations, studies, drawings, models, prototypes, etc., created (even at the Client’s request) for the purpose of providing the Services to the Client. The Client therefore undertakes not to reproduce or exploit said studies, drawings, models, prototypes, etc., without the express, prior written authorization of the Service Provider, which may make such reproduction conditional upon financial compensation.
ARTICLE 12 – APPLICABLE LAW – LANGUAGE
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes arising from the purchase and sale transactions concluded pursuant to these general terms and conditions of sale, concerning their validity, interpretation, performance, termination, consequences, and follow-up, and which cannot be resolved between the Service Provider and the customer, shall be submitted to the competent courts under the conditions of common law.
The Customer is informed that, in any event, they may resort to a conventional mediation procedure or any other alternative dispute resolution method in the event of a dispute.
In particular, they may contact the following Consumer Ombudsman free of charge:
CM2C 49 Rue de Ponthieu 75008 Paris 01 89 47 00 14 cm2c@cm2c.net
https://www.cm2c.net
ARTICLE 14 – PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
The Customer acknowledges having received, prior to placing their Order, in a legible and understandable manner, these General Terms and Conditions of Sale and all the information and details referred to in Articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the decree of October 22, 2008 relating to the prior information of consumers on the characteristics of rental accommodation in outdoor accommodations, and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and any additional costs;
- information relating to the identity of the Service Provider, its postal, telephone, and electronic contact details, and its activities, if not apparent from the context;
- information relating to legal and contractual guarantees and their terms of implementation; the functionalities of the digital content and, where applicable, its interoperability;
- The possibility of resorting to conventional mediation in the event of a dispute;
- Information relating to termination terms and other important contractual conditions.
The fact that a natural person (or legal entity) orders on the website www.campingcormery.com implies full adherence to and acceptance of these General Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Service Provider.